This privacy provides you with details of how we collect and process your personal data.

Mark Lloyd Ltd is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Our email address is

Our postal address is The Clock, 116, York Rd, Hartlepool TS26 9DE.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at or contacting us at our postal address.

1. Mark Lloyd Ltd may collect your personal information, when you: 

  • Purchase items from the shop
  • Commission us to make or remodel a bespoke item
  • Leave your details with your jewellery for repair
  • Leave jewellery with us for a commission sale
  • Order items
  • Sell us items of jewellery
  • When you make an appointment on our website to see Mark and Michelle
  • When you agree to us sending you our newsletter on line

2. The information we collect is:

  • Contact information such as your name, postal address, telephone number, email address
  • Photographs, comments and other content you provide to help us when making bespoke items
  • Your name and email address, in-store or via our website, when you agree to us sending you emails

3. Sensitive Data

We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

4. How Else We Use Your Personal Data

We will only use your personal data when legally permitted (see section 5). The most common uses of your personal data are:

  • Where we need to perform a contract between us, for instance, when you purchase goods and services
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation

You have the right to withdraw consent to online marketing at any time by emailing us at or using the unsubscribe button on the bottom of each email.

5.1 Purposes For Processing Your Personal Data

  • To ensure we have a record of your purchases
  • To ensure we have the ability to identify and contact you regarding your repair, ordered goods, items you have sold to us, commission sale pieces and bespoke orders
  • To enable you to make appointments with us
  • To administer and protect our business and our site, including administration, troubleshooting, data analysis, system maintenance, support, reporting and hosting of data and reporting changes to our terms or privacy policy
  • To use data analytics to improve our website, products, services and marketing
  • To enhance customer relationships and experiences, make suggestions and recommendations to you about goods and services that may be of interest to you, invite customers to leave a review, and enable customers to join prize draws or competitions hosted by us

5.2 The Legal Basis For Processing Your Data As Listed Above Is:

  • To enact the performance of a contract with you
  • Necessary for our legitimate interests in terms of running our business, keeping our records updated provision of administration and IT services, network security, to prevent fraud, recover debts owed to us, to keep our site updated and relevant and to develop our business and inform our marketing strategy
  • Necessary to comply with a legal obligation.

You will receive marketing emails from us if you have requested information from us or, purchased goods/services from us.

We will not share your information with any third parties.

You can ask us at any time to stop sending you marketing emails by clicking on the unsubscribe button on every email we send out. Or by emailing us at This will not apply to personal data provided to us as a result of a product/service experience or other transactions.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data (as detailed in section 5). Please email us at if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out (as detailed in section 5).

6. Disclosure Of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in ‘How we use your personal data’:

  • Service providers who provide IT and system administration services, email administration service and customer appointments scheduling service
  • Professional advisers including lawyers, bankers, auditors, insurers and marketing consultants who provide consultancy, banking, legal, insurance and accounting services
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances
  • We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9.  Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, you can ask us to delete your data, as detailed in ‘your legal rights’ (section 9).

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

10.  Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent.

You can see more about these rights at:

If you wish to exercise any of the rights set out above, please email us at

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.